Terms and Conditions of Purchase


1.1. In these Terms and Conditions of Purchase ("Purchase Terms"):

  • "Customer" means an individual or a legal entity purchasing Product.
  • "UrsaJ" means UrsaJ Ltd whose registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, England, registered with Registrar of Companies for England and Wales on 29th May 2015, Company Number 09614233.
  • "Product" means any UrsaJ software program or service furnished to Customer subject to the applicable end-user license agreement or terms of use as set forth by UrsaJ.

1.2. Customer accepts these Purchase Terms by placing an order for Product with UrsaJ. Orders placed by Customer with an external UrsaJ distributor are subject to terms and conditions of purchase set forth by that distributor.


2.1. Customer may place an order with UrsaJ:

2.2. Order details shall be in English. Customer can modify order details before acceptance of the Customer order by UrsaJ. English is the preferred language for order-related enquiries.

2.3. Any order is not binding upon UrsaJ until accepted by UrsaJ. Non-acceptance of an order may be the result of one of the following:

  • failed payment;
  • growing backlog or negative payment history;
  • incomplete or incorrect order details, such as missing e-mail address for delivery, missing Customer billing address, or a pricing or product description error, among others;
  • ineligibility according to the order criteria (e.g. entitlement to upgrade or to certain Product purchase options restricted to particular users or purpose of use).


3.1. UrsaJ sets prices and accepts payments for its Products in one of the following major currencies depending on the Customer country: GBP, USD or EUR. Prices in any currency are subject to change by UrsaJ.

3.2. UrsaJ accepts major debit and credit cards (collectively, "payment cards") for online orders via third-party payment gateway providers, including, but not limited to, Assist and PayPal. UrsaJ is not responsible for any payment failure resulting from inaccurate payment card details provided by Customer when placing an online order, any restrictions applicable to payment card by Customer's bank, or payment gateway failure.

3.3. By purchasing Product requiring regular payments on a monthly, quarterly or annual basis ("recurring payments"), Customer authorizes UrsaJ to charge Customer's payment card automatically at the interval and in the amount selected by Customer based on the available options during the purchase process. Customer agrees that the payment card specified by Customer for recurring payments to UrsaJ is, and will continue to be, an account that Customer owns, and that Customer will maintain sufficient availability under Customer's credit card limit, or sufficient funds in the account linked to Customer's debit card, as applicable, to pay recurring payments. Customer can cancel recurring payments by contacting UrsaJ at least five (5) business days prior to your next recurring payment due date. If Customer submits cancellation request after this time, the cancellation will not take effect until the following recurring payment due date.

3.4. UrsaJ only accepts purchase orders from existing corporate Customers with clear payment history. Purchase orders can only be paid by wire transfer or cheque on net 30 days terms. Purchase orders from newly registered corporate Customers and offline orders from individual Customers are subject to advance payment by wire transfer.


4.1. UrsaJ ships no physical Products. Any details necessary to enable Customer to download and/or use the purchased Product (including license keys or access details where applicable) will be delivered by UrsaJ to Customer via e-mail to an e-mail address provided by Customer. Customer is responsible for providing UrsaJ with a valid e-mail address for delivery purposes. No shipment is charged by UrsaJ for e-mail delivery.

4.2. UrsaJ will use its best efforts to deliver Product purchased by Customer within 2 business days of the order acceptance. UrsaJ shall not be liable for any failure to deliver Product within this timeframe.


5.1. Product prices do not include any national, state or local sales, use, value added or other taxes. Customer shall pay any such taxes, if applicable.

5.2. Customer bears sole responsibility for any withholding tax liabilities, and no deductions shall be made by Customer from the amount payable to UrsaJ under any UrsaJ invoice.


6.1. UrsaJ provides an opportunity to evaluate any of its Products free of charge during a trial period specified in the applicable end-user license agreement, and encourages Customer to fully evaluate Product prior to purchasing. Customer may withdraw from using Product at its sole discretion anytime before expiration of a free trial period.

6.2. Any refund request following the Product purchase date will be subject to the prior authorization by UrsaJ and acceptance of such request shall be at the sole discretion of UrsaJ.


7.1. No terms and conditions other than the terms and conditions contained herein shall be binding upon UrsaJ unless accepted by UrsaJ in writing signed by the duly authorized UrsaJ representative. If Customer's terms and conditions of purchase are different from or in addition to these Purchase Terms, these Purchase Terms shall prevail.

7.2. These Purchase Terms and any end-user license agreements or terms of use applicable to Products are subject to change by UrsaJ upon notice on the UrsaJ website at www.ursaj.com.

For any questions, exceptions or modifications to this Agreement, please contact Licensor at:

  • 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, England.

Read more